Service You Can Count On

It’s a fact: service matters in the fleet industry. XL Fleet takes service as seriously as you do, with a no-nonsense approach that puts customer satisfaction above all else. 

We call it our “Peace of Mind” service plan. You’ll call it the best way to keep your hybrid fleet vehicles up and running at peak performance at all times.

Under Truck

Our “Peace of Mind” Commitment to You
  • Comprehensive warranty coverage 

    • OEM warranties on the vehicles remain intact

    • 3 year / 75,000 mile warranty on the XL system

  • Access to a 24/7 hotline, with live operators answering

  • Our “12/24/48” response

    • An initial response within 12 hours of your call

    • A service plan provided within 24 hours

    • An on-site visit within 48 hours, if vehicle is down

  • An XL owners manual and service hotline in every vehicle

Service Plan Highlights

XL Fleet technologies are solving complex problems with simple solutions, and our service plan is designed in the same spirit.

  • All OEM powertrain and base warranties remain intact

  • Included with purchase, the XL system warranty covers everything for 3 years / 75,000 miles, with extended warranties available

  • Easy access to a network of trained XL service technicians and qualified partners near you

  • Around the clock customer phone support, with live operators

  • Proactive service alerts and diagnostics from our XL Link telematics system

With a proven track record of system uptime, there’s a good chance you’ll never need to find out how good our service is.  But in case you do, you’ll be glad it’s there.